![]() ![]() Players can refund Xbox digital games DLC and expansions.Players can refund Xbox digital games and game offers, including bundles featuring multiple games or products.Here's what is and is not eligible for a refund on Xbox: Hardware purchases, for example, have a separate refund program that goes through Microsoft Support. The Xbox refund program applies to "digital gaming content," and as such can't be used for everything purchased in the Microsoft Store. Refunds don't apply to all products in the Microsoft Store.A comprehensive refund program is part of Microsoft's "buying experience," but the company can and will deny refunds if it feels the system is being abused in some way. ![]() The vast majority of refund requests that meet the requirements listed here are accepted without any issue, but they are still just that - requests.
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